Warranty Coverage
Aquavoss offers a 1-year limited warranty on parts for all our cold plunge models. This warranty covers any defects in materials or workmanship that occur during normal use of the product. The warranty begins from the date of purchase and applies to the original owner only.
Warranty Exclusions
Please note that the Aquavoss warranty does not cover labor costs associated with repairs or replacements. It also does not cover damages resulting from improper installation, misuse, negligence, accidents, unauthorized modifications, or any other factors beyond normal wear and tear. Additionally, the warranty is non-transferable and applies only to the original purchaser.
Warranty Claim Process
In the event that you experience an issue covered by the warranty, please follow these steps to initiate a warranty claim:
Contact our customer support team by phone or email, providing your proof of purchase and a detailed description of the issue.
Our customer support representative will guide you through the necessary troubleshooting steps to identify the problem and determine if it falls within the warranty coverage.
If the issue is covered, we will work with you to provide a resolution. This may involve sending replacement parts, depending on the nature of the problem
Limitations and Disclaimers
Aquavoss reserves the right to inspect and evaluate any product or part claimed to be defective under warranty before honoring a warranty claim. We may request additional information or documentation to facilitate the claims process.
This warranty program is valid only in the country of purchase and is subject to the laws and regulations governing warranties in that jurisdiction.
